Frequently Asked Questions
Frequently asked questions
All About Yarn
Your yarn color is different when I received it.
I try my best to take and tweak the colors in my photo to the most accurate color. However, there are other factors that obstructs the color accuracy due to fibre's sheen. Colors such as pastel blue, mint, turquoise are especially hard to capture.
How to wash my yarn or finished object?
We recommend washing with gentle soap or wool wash in cold water.
How do I make my yarn softer?
You can wash your yarn in hair conditioner. Soak in hair conditioner for 10minutes. Rinse off.
How do i wind or cake my yarn from a skein?
How do I twist my yarn back into a skein?
How do I use soakwash on my project?
Will your yarn color bleed?
We cannot guarantee 100% no color bleed as there's no control over the soap used to wash your product (if any).
I live in an Asian household, i have no space at home to dry my item
This is not a method I recommend, but generally what we do is i hang my knitted top chest-wise over the bamboo pole and use pegs to hold it in place.
Do you provide wholesale order?
Yes, we do!
Can i request for customised color / commissioned order
Yes, i am open to custom dye orders, kindly message me on instagram to discuss.
Can I cancel my order?
No, we do not allow unfulfilled orders unless error is on our part.
Can I request for a refund or an exchange?
No, we do not allow refund or exchange unless error is on our part.
Can you cake my yarn?
Yes, we do provide this service at an additional charge. Please add the service to your cart before you checkout or we will not provide caking service.
Do you ship overseas / international?
Yes we do!
Can I pay by paynow or paylah?
Yes you can! Please select cash payments at checkout. There will be instructions on how to make payment. After transfer, do reply with your screenshot to the invoice email.
What happens after Confirmation?
Your seat is only confirmed when you have made full payment. Kindly contact us for various payment method -- local only. Any workshop or courses purchased is non-refundable.
Can I cancel my slot?
In the event of low attendance, the studio reserve all rights to cancel/reschedule the session. Participant will receive an email notice 3 to 5 days prior and be given the choice to attend the next upcoming class or get a full refund.
Can I reschedule my workshop or transfer to a friend?
For a change of date or to transfer to another attendee, kindly contact the studio not later than 5 days prior to workshop. If you have missed the chance to reschedule, kindly note that there will be no refunds for no-show. Kindly email us at firstname.lastname@example.org for change of date or transfer
Do I get refund for no-show?
There will be no refund for no-shows. We will also not provide rescheduling of workshop. Ensure you are able to attend before you make your booking. All attendees are expected to arrive no later than 15mins after the workshop has started.