Frequently Asked Questions
Frequently asked questions
All About Yarn
Your yarn color is different when I received it.
I try my best to take and tweak the colors in my photo to the most accurate color. However, there are other factors that obstructs the color accuracy due to fibre's sheen. Colors such as pastel blue, mint, turquoise are especially hard to capture.
How to wash my yarn or finished object?
We recommend washing with gentle soap or wool wash in cold water.
How do I make my yarn softer?
You can wash your yarn in hair conditioner. Soak in hair conditioner for 10minutes. Rinse off.
How do i wind or cake my yarn from a skein?
How do I twist my yarn back into a skein?
How do I use soakwash on my project?
Will your yarn color bleed?
We cannot guarantee 100% no color bleed as there's no control over the soap used to wash your product (if any).
I live in an Asian household, i have no space at home to dry my item
This is not a method I recommend, but generally what we do is i hang my knitted top chest-wise over the bamboo pole and use pegs to hold it in place.
Do you provide wholesale order?
Yes, we do!
Can i request for customised color / commissioned order
Yes, i am open to custom dye orders, kindly message me on instagram to discuss.
Can I cancel my order?
No, we do not allow unfulfilled orders unless error is on our part.
Can I request for a refund or an exchange?
No, we do not allow refund or exchange unless error is on our part.
Can you cake my yarn?
Yes, we do provide this service at an additional charge. Please add the service to your cart before you checkout or we will not provide caking service.
Do you ship overseas / international?
Yes we do!